Texting 9-1-1 during emergencies now possible in Brevard County


AT&T, Sprint, T-Mobile and Verizon cellular phone customers in Brevard County now have the option to text to 9-1-1.

The option in emergencies began July 25 following technological upgrades at the county’s 11 public safety answering points that receive 9-1-1 emergency calls.

Customers of the four major wireless carriers can now send a text (up to 140 characters) directly to 9-1-1 in an emergency in which a call is not possible or when speaking out loud would put the caller in danger.

Also, text-to-9-1-1 provides the deaf, hard of hearing and speech-impaired residents with direct access to 9-1-1 service.

“Having the capability of text-to-9-1-1 provides invaluable safety and protection for more Brevard County residents and enhances the ability for someone in danger or distress to reach out for help to first responders in an emergency situation where they can’t place a phone call to 9-1-1,” said Deborah Sands, Brevard County’s 9-1-1 systems manager.

Calls or texts to 9-1-1 are received at various public safety answering points, municipal police departments, county law enforcement and county fire rescue that alert the appropriate rescue agency for response throughout the county.

9-1-1 Administration is a division of Brevard County Emergency Management, which implemented the technology upgrade enabling this advancement. Text-to-9-1-1 was funded through a 40-cent fee paid by customers on their wireless carrier phone bills